Refund policy

Last Updated: April 27, 2026

At AC Frost, we aim to ensure customer satisfaction while maintaining safety and compliance for all products, including HyChill refrigerant products and DIY A/C Regas Kits.

1. General Policy

We only offer refunds or replacements in cases where the product is:

Defective
Damaged during delivery
Incorrect item received

Refund requests must be made within 5 days of receiving your order.

2. Non-Returnable Items

Due to safety regulations, we cannot accept returns for:

Opened or used refrigerant products (including HyChill products)
Used A/C Regas kits
Products not in original condition or packaging

This is for safety and compliance reasons.

3. Refund Eligibility

To be eligible for a refund or replacement:

Item must be unused and in original packaging
Proof of purchase must be provided
Issue must be reported within the allowed timeframe

4. Refund Process

If your refund is approved:

Refund will be processed to your original payment method
Processing time is typically 3–5 business days
You will receive an email confirmation once completed

5. Shipping Costs

Shipping costs are non-refundable
If a return is approved, customer may be responsible for return shipping (unless item is faulty or incorrect)

6. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at:
📧 info@acfrost.com.au

7. Important Safety Note

All AC Frost products, including HyChill refrigerants, are pressurized and must be handled carefully. Due to safety reasons, opened or used products cannot be resold or returned.