Shipping policy

Shipping Policy – AC Frost

Last Updated: April 27, 2026

At AC Frost, we aim to deliver your order quickly and safely across Australia. This Shipping Policy explains how we process and deliver orders placed on our website https://www.acfrost.com.au/.

1. Shipping Coverage

We currently ship Australia-wide, including all major cities and regional areas.

2. Processing Time

Orders are usually processed within 1–2 business days
Orders placed on weekends or public holidays are processed on the next business day
During peak periods, processing may take slightly longer

3. Delivery Time

Estimated delivery times after dispatch:

Metro areas: 2–5 business days
Regional areas: 3–7 business days

Please note: delivery times are estimates only and may vary due to courier delays or external factors.

4. Shipping Costs

Shipping charges are calculated at checkout
Costs depend on order size, weight, and delivery location
Any free shipping promotions (if available) will be clearly mentioned on the website

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

6. Delays & External Factors

AC Frost is not responsible for delays caused by:

Courier service delays
Weather conditions
Natural disasters
High demand periods

However, we will always assist you in tracking your order.

7. Incorrect Address

Customers are responsible for providing correct shipping details. AC Frost is not responsible for delays or losses caused by incorrect addresses.

8. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us immediately at:

info@acfrost.com.au

We will work with the courier to resolve the issue.

9. Important Product Handling Note

All products, including HyChill refrigerant products and A/C regas kits, are shipped in compliance with safety regulations and handled with care during packaging and delivery.